Tag Archives: relationship

An Attitude Determines One’s Altitude

Your attitude, not your aptitude, will determine your altitude.
Zig  Ziglar

The word attitude is always mentioned in everyday conversations, anytime and anywhere, whether it be a complaint or compliment.  It’s hard to define attitude but it is often  expressed by our body language and by the looks on our faces.

Our attitude dictates our performance.

At school, there are pupils or students who excel in aptitude tests but their report cards reflect low grades and sometimes failing grades.  When asked by the parents, the teachers usually suggest that the pupils or students have bad attitude in class.

At work, we wonder why an employee who has high intellectual capacity could not be given high position in office.  When asked, the CEO usually answers that he or she has a bad working attitude which oftentimes affect his or her work performance and relationship with his or her co-workers and clients.

In the book Fish, Stephen C. Lundin, Harry Paul and John Christensen said:

“You always have a choice about the attitude you bring to work each day.  That choice determines the way you are at work.  We can bring a moody attitude and have a depressing day.  We can bring a grouchy attitude and irritate our co-workers and customers.  Or we can bring a sunny, playful, cheerful attitude and have a great day.  We can choose the kind of day we will have.”

During one of my trips, I saw a sign which reads:

WHY CUSTOMERS QUIT

1% die

3% move away

5% other friendships

9% competitive reasons (price)

14% product dissatisfaction

BUT…

68% quit because of an attitude of indifference

toward them by some employees.

In his book, the Winning Attitude, author John C. Maxwell said:

“There is very little difference in people, but that little difference makes a big difference.  The little difference is attitude.  The big difference is whether it is positive or negative.”

To attain high altitude in life, we must strive to have a positive attitude.  The CHOICE is yours.

Leaders Must Touch the Heart

Many become leaders because of their positions.  Most often they use their positions as source of their power and authority.  They issue written memoranda, circulars and orders to ensure that people under them follow policies, procedures and instructions.  Non-compliance to these issuances are properly dealt with. People comply with the written directives for fear of losing their jobs or facing charges in government entities or in the courts.

According to John Maxwell, in his book, Your Road Map for Success, “ One of the most common mistakes people make is trying to lead others before developing relationships with them.  It happens all the time.  A new manager starts with a company and expects the people working there to respond to his authority without question…the leader expects to make an impact on his people before building the relationship.  It’s possible that the followers will comply with what the leader’s position requires, but they’ll never go beyond that.”

To touch the people’s heart, leaders must know the people they are working with well.  They must know their weaknesses and strengths and what they could become.  Leaders must associate with their people.

In his book, The Power Principle, Dr. Blaine Lee listed down the following words a leader shall say to himself to check his knowledge of his people:

Do I understand what they want?

Do I know them? How well?

Can I see the whole person?

Do I know the person outside of this situation or task?

Have I “done my homework” on them as well as on what I want them to do?

How well do I really see them?

Am I willing to pay the price to know them?