How to Know What Areas Need Improvement

by Nimia Acebes on November 8, 2009

Whenever I call the attention of  some of the supervisors or subordinates on lapses in their offices, they always respond that things or processes were already there or were already done that way when they reported in that office.

It seems that , for some of them, since things were done that way years ago, is a justification for not introducing any innovation.

According to Louise Heath Leber “There’s always room for improvement, you know-it’s the biggest room in the house.”

This reminds me of the concept of productivity which is: “One can do better today than yesterday and better tomorrow than today.”

When we assume a new office or reassigned to another office, we must always identify areas that need  improvement.  Even though how efficient our predecessor was, always remember that no one is perfect. Yes, there are always better ways of doing things.

Here are the guides on how to know what areas need improvement and if improved will give the greatest outcome to the organization:

1. Focus on costs.  Whatever your organization is, whether you are operating for profit or with a budget, like a government agency, the good result of initiating with a cost reduction is great.

This doesn’t mean that we eliminate necessary services, such as income-generating activity, in order to reduce costs.  It means producing more products and services for every amount that the organization spends.

You must analyze and act assertively on how the present operating expenses can produce more products and services or or how the same volume or products and services can be produced at lesser costs.

2. Is it causing delay? Determine what causes delay in processes or in operations.  The cause of the delay is a rich area for improvement.

3. Is it stealing too much of your time? Identify if an activity is taking much of your time and preventing you from doing more productive work. This activity is a good area for improvement for it is perhaps costing the organization more than it should.

4. Has it slided unnoticeably in the wrong direction? For example, when quality of customer service is no longer given attention because the company focuses on increasing quantity of orders.  This is another fine area for improvement.

5. Is it keeping up with the current world changes?  When an organization does not keep up with current trend in technology, it will lag far behind.

6. Is there no innovation in the job or process? If a job or process is done the same old way as it was many or even a few years ago, then it is ripe for improvement.

7. Strategic Goals Must Accompany Efficient Operations.  To provide for innovation and control, the organization must have a regular review of its strengths, weaknesses, opportunities and threats, the effect of the major trends to the organization, its missions and strategies.

PA253699

A Manager is conducting a goal-setting with his employees

8. Watch what is being produced, Not Just Costs.  A business is described as a three major elements: inputs, activities, outputs.  The best manager must see all these three elements always and determine which of the elements need improvement.

9. Conduct Performance Planning and Review. This must be done at least every six months to get commitment from the employees in the attainment of goals and targets during the planning session.

During the performance review, the supervisor and the subordinates shall identify which goals and targets are not well attained and what are the areas that need improvement for each of them.

10. External Conditions Affecting the Business. The business is part of the community  where it is located, so its improvement is affected by the regulations, service, general economic health, educational, roads and transportation systems and many other characteristics of the community.

The corporate image of the business in the community also influences its improvement activities.  I suggest that the business entity shall conduct a customer satisfaction survey and use the result as a tool to identify areas of improvement.

American Author and Speaker Anthony Robbins says: “Commit to CANI! Constant And Never-ending IMPROVEMENT”

Improve and make a difference!

Your friend,

Nimia S. Acebes


{ 2 trackbacks }

uberVU - social comments
November 9, 2009 at 12:13 am
Focusing on Costs as an Area which Need Improvement
March 1, 2010 at 1:12 pm

{ 15 comments… read them below or add one }

b er November 8, 2009 at 9:50 pm

am happy for the guides. these are efforts from the heart.

Reply

Nimia Acebes November 8, 2009 at 9:56 pm

Thanks for your inspiring comments ber… God bless you always!

Reply

Kellie Richardson November 9, 2009 at 12:58 am

I agree there is always room for improvement, but as long as the person wants to improve on something. If they have no determination on improving then they will not.

Reply

Nimia Acebes November 9, 2009 at 3:07 am

Yes, Kellie I also agree with you because improvement shall start with oneself. Thank you very much for your comments.

Reply

Joseph Viesca November 9, 2009 at 1:11 pm

yup!, We always need to give space and improve not only our self but also our office or our company we work with, so as not to make as or be called an obsolete. :)

Reply

Nimia Acebes November 9, 2009 at 1:38 pm

Thanks for your comments Joseph!

Reply

Crisalita M. Felicio November 10, 2009 at 4:22 am

yes, i feel that if all of us are aware of these guides, and apply to ourselves, especially the postal workers, our corporation will be benefited of whatever innovations be made.

Reply

Nimia Acebes November 10, 2009 at 5:11 am

Thanks for your appreciative comments Cristie… God bless you always.

Reply

Luz Pleños November 13, 2009 at 4:19 am

I just dont know, why there are people who just let themselves to be left behind when there is always a space and a big room for improvement. Instead of stepping up high they choose to stay where they are. The worst is… there are people that even if they know that they are already in the wrong way then they still go on. I hope they will also read this article so that they will be guided.

Reply

Mercia Santos December 5, 2009 at 9:07 pm

Hi Nimia, how i wish the bosses of all the government agencies have the same vision and concerns as YOU have. But what is sad is that Filipino attitude of “ningas cogon”. We only are enthusiastic, vibrant, etc. at the beginning but sooner than later just like the cogon, just become ashes. Cheers for my best friend!

Reply

Nimia Acebes December 5, 2009 at 11:11 pm

Thanks a lot for your inspiring comments Mers… May God Bless us always.

Reply

elmero p. obelidhon, sr. March 15, 2010 at 6:26 am

a very good subject for career development program seminar. a good guide for those who still follow a wrong precedence. i think i earned additional units in management subjects. i love to read it time and again.

Reply

Nimia Acebes March 15, 2010 at 12:11 pm

Thanks a lot for your appreciative comments Mer. God bless you always.

Reply

claudia ibarra January 4, 2011 at 1:46 pm

this a great tool of encourage…congratulations.

Reply

Nimia Acebes July 27, 2012 at 1:01 am

Thanks a lot Claudia… have a nice day!

Reply

Leave a Comment